Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
🎨 ORDERING & DESIGN
How do I place a custom order?
Simply purchase the package that's right for you (Physical Bundle, Sticker Labels, or Digital Files), then send us your photo and event details via email at jukispartypalace@hotmail.com. We'll take it from there!
What information do I need to provide for my custom order?
Please send us: your event name or honoree's name, event date, your preferred color scheme (if different from our design), and a high-resolution photo (if applicable). The more details you share, the better we can personalize your items!
Will I see a proof before my order is produced?
Yes! We send a digital proof for your approval before production begins. Please review it carefully and respond promptly to avoid delays in your order timeline.
How many revisions do I get?
We include up to 2 rounds of revisions with every order. Additional revisions may be subject to a small fee.
What file format do you need for photos?
Please send high-resolution JPG or PNG files. The higher the quality of your photo, the better your final product will look!
⏱️ PRODUCTION & RUSH ORDERS
How long does production take?
Production times vary by product type:
-
Standard Party Favors (labels, cups, shot glasses, fans, balloons, etc.): 7–10 business days
-
Premium Custom Items (totes, blankets, sneakers, etc.): 10–21 business days
-
Digital Files: 3–5 business days (delivered via email)
Note: Production time does not include shipping time.
Do you offer rush processing?
Yes! Add our Rush Processing Add-On to your cart for priority production. Rush reduces standard party favor production to 2–3 business days and digital file delivery to 24–48 hours. Rush may not be available for all premium custom items — contact us first if you have a tight deadline.
Can I get my order in time for my event?
We recommend ordering at least 3–4 weeks before your event to allow time for production, shipping, and any revisions. For last-minute orders, contact us at jukispartypalace@hotmail.com before purchasing to confirm availability.
📦 SHIPPING & DELIVERY
How do you ship orders?
We ship via USPS Ground Advantage (2–5 business days) and USPS Priority Mail (1–3 business days). UPS is also available at an additional cost. You'll receive a tracking number automatically once your order ships.
Do you ship internationally?
We currently ship within the United States only. International shipping may be available upon request — contact us for a custom quote.
What if my package is lost or damaged in transit?
We are not responsible for packages lost, stolen, or damaged by the carrier. Please file a claim directly with USPS or UPS using your tracking number. If your item arrived damaged due to a manufacturing defect, contact us within 48 hours of delivery.
💰 RETURNS & REFUNDS
Can I return my custom order?
Because all items are made-to-order and personalized specifically for you, all sales are final. We do not accept returns or exchanges on custom orders.
What if there's a mistake on my order?
If we made an error on your design (wrong name, date, or photo), please contact us within 48 hours of delivery at jukispartypalace@hotmail.com. We will correct and reship at no charge.
Are digital files refundable?
Digital print file purchases are non-refundable once the files have been delivered to your email.
📞 CONTACT US
Still have questions? We're happy to help!
📧 jukispartypalace@hotmail.com
📞 (929) 399-7126
Please allow 1–2 business days for a response.
